FREE TRACKED SHIPPING FROM €35 · €4.90 BELOW
        30-DAY RETURNS · 90-DAY WARRANTY

          Shipping Policy

          LAST UPDATED: SEPTEMBER 26, 2026

          Shipping Policy

          This policy explains how orders placed through lorevai.com are processed and delivered.

          1. Order processing

          Orders are normally reviewed, prepared and dispatched within 48 hours after receipt. Orders placed on weekends or public holidays may begin processing on the next business day. Pre-order or made-to-order items may follow a different schedule when this is clearly shown before purchase.

          2. Shipping charges

          • Eligible order subtotal of €35 or more: standard tracked shipping is free.
          • Eligible order subtotal below €35: standard tracked shipping is €4.90.

          The applicable shipping charge is displayed at checkout before payment. The threshold is calculated after discounts and before any separately stated taxes or duties.

          3. Delivery estimates

          International transit commonly takes approximately 5–15 business days after dispatch. This is an estimate, not a guaranteed delivery date. Remote destinations, customs review, severe weather, carrier disruption and peak-season demand can extend delivery time.

          4. Tracking

          A shipping confirmation is sent to the checkout email after the parcel is accepted by the carrier. Tracking may require 24–72 hours to begin showing movement. One order may be delivered in more than one parcel.

          5. Address accuracy

          Customers are responsible for providing a complete and accurate delivery address. Contact support@lorevai.com immediately if a correction is needed. Changes and rerouting cannot be guaranteed after fulfilment begins.

          6. Customs, duties and taxes

          Cross-border orders may be subject to import duties, taxes, brokerage charges or local customs procedures. Unless checkout expressly states that these amounts are included, they are the recipient's responsibility.

          7. Delayed, lost or marked-delivered parcels

          If tracking has stopped updating or shows delivery but the parcel cannot be found, first check the address, safe locations, household members and neighbours, then contact the carrier. If the issue remains unresolved, email us with the order and tracking numbers so we can investigate.

          8. Contact

          Shipping questions may be sent to support@lorevai.com.