LOREVAI CUSTOMER CARE

Frequently Asked Questions

How much is shipping?

Standard tracked shipping is free for eligible order subtotals of €35 or more. Below €35, standard tracked shipping is €4.90.

When will my order be dispatched?

Orders are normally reviewed and dispatched within 48 hours. Weekend and public-holiday orders may begin processing on the next business day.

How long does delivery take?

International delivery commonly takes approximately 5–15 business days after dispatch. Customs, weather, destination and carrier conditions can cause delays.

Will I receive tracking?

Yes. Tracking is sent to the checkout email after the carrier accepts the parcel. It can take 24–72 hours for the first update to appear.

Can I return an item?

Eligible unworn and unused items can be returned within 30 days after recorded delivery. Contact us before sending a return.

Is there a warranty?

Yes. Qualifying manufacturing defects are covered by a 90-day limited warranty beginning on the delivery date.

Can I change or cancel an order?

Email us immediately. We will try to help before fulfilment begins, but changes cannot be guaranteed after processing or dispatch.

What if my order arrives damaged or incorrect?

Email the order number and clear photographs to support@lorevai.com. Keep the item and packaging while the request is reviewed.

How can I contact LOREVAI?

Email support@lorevai.com. We aim to reply within two business days.