LAST UPDATED: SEPTEMBER 26, 2026

Returns & Refunds

We want each order to be considered with confidence. Eligible items may be returned within 30 days after recorded delivery.

1. Return eligibility

To be eligible, an item must be unworn, unused, unwashed and unaltered, with original tags and packaging, and accompanied by proof of purchase. Trying on an item indoors for fit is acceptable when it remains in original condition.

2. Items that cannot be returned

For hygiene and safety reasons, opened or worn underwear, bodysuits, hosiery and swimwear without an intact hygiene seal cannot be returned. Personalised items, gift cards and items marked final sale are excluded where permitted by law. Mandatory consumer rights remain unaffected.

3. Starting a return

Email support@lorevai.com before sending anything. Include the order number, item name and reason for return. We will provide the appropriate return instructions and address. Unauthorised parcels may be delayed or refused.

4. Return shipping

For a change-of-mind or size-related return, the customer is responsible for return postage and transit risk. We recommend a tracked service. If the item is damaged, incorrect or confirmed defective, LOREVAI will arrange or reimburse reasonable return shipping after review.

5. Exchanges

Availability cannot be reserved during transit. The quickest option is usually to return the eligible item and place a new order. Where practical, customer care may offer an exchange after reviewing the request.

6. Inspection and refunds

Returned items are inspected after arrival. Approved refunds are issued to the original payment method, normally within 7 business days of inspection. Banks and payment providers may need an additional 3–10 business days to display the credit. Original express shipping, duties and taxes are not refundable unless required by law or caused by our error.

7. Damaged or incorrect items

Contact us promptly with clear photographs of the item, packaging and label. Do not discard the item or packaging while the claim is being reviewed.

8. Cancellations

Contact us as soon as possible. We will try to help before fulfilment begins, but cancellation or address changes cannot be guaranteed after processing or dispatch.

9. Contact

Return and refund requests: support@lorevai.com.