LAST UPDATED: SEPTEMBER 26, 2026

Privacy Policy

This policy explains how LOREVAI collects, uses and protects personal information when you visit lorevai.com, place an order or contact customer care.

1. Information we collect

We may collect contact and account details; billing and delivery information; order, return and transaction records; limited payment confirmation received from payment providers; device, browser and usage information; communications; and marketing preferences.

2. How information is used

Information is used to operate the website, process payments and orders, arrange delivery, provide tracking, handle returns and warranty requests, prevent fraud, maintain security, communicate with customers, improve services and comply with legal obligations.

3. Payment information

Payments are processed by third-party payment providers. LOREVAI generally receives confirmation and limited payment details rather than complete card numbers.

4. Cookies and analytics

Cookies and similar technologies may support essential store functions, saved preferences, analytics, security, fraud prevention and advertising measurement. Browser controls may limit cookies, but blocking necessary cookies can prevent checkout or account features from working.

5. Service providers

Information may be shared with providers that help operate the store, including SHOPLINE, payment processors, fraud-prevention services, hosting, analytics, customer-support, fulfilment and delivery partners. They receive information only as reasonably necessary for their services and obligations.

6. Retention and security

Information is retained only as long as reasonably needed for the purposes described, including transaction records, dispute handling and legal compliance. Reasonable technical and organisational safeguards are used, although no online system can guarantee absolute security.

7. Your choices and rights

Depending on location, you may request access, correction, deletion, restriction, portability or objection, and may withdraw marketing consent. Identity verification may be required. You may also complain to the relevant data-protection authority.

8. International processing

Store and service providers may process information in countries other than your own. Where required, appropriate safeguards are used for international transfers.

9. Children

The services are not directed to children under 16, and we do not knowingly collect their personal information without legally required authorisation.

10. Contact

Privacy questions and requests may be sent to support@lorevai.com.